Manage my account
- Pay, view or analyze my bill.
- Update my account information.
- Check a work order or permit status.
- Make payment arrangements.
- Go PaperFREE.
- Sign up for Level Billing or Pick-A-Date.
- Select email reminders.
Payments and billing
- Pay my bill or view payment options
- Get help paying my bill
- How to read my bill
- View energy price information
- How to read my meter
- Security deposit requirements
Customer care centers
Stop by one of our two conveniently located Customer Care Centers from Monday to Friday, 8 a.m. to 5 p.m., except for holidays:
- West Bank Care Center (Algiers office): 4021 Behrman Hwy., Suite J, located in the River Commons Shopping Center.
- East Bank Care Center (Canal office): 3400 Canal Street, located on the corner of Canal Street and S. Norman C Francis Parkway.
Holidays
We observe the following holidays: New Year's Day, Mardi Gras Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
Outage and restoration information
Save money on my bill
- See my bill projection, hourly usage and more
- Understand and compare my bill
- Energy-saving tips
- Learn more about energy efficiency programs
- Learn what appliances use the most electricity
- View appliance tax credits
Products and services
- Sign up for security lighting
- Report security lighting out
- Tree trimming
- Net metering and distributed generation
- Entergy Green Select
- Residential Rooftop Solar program
- New Orleans City Council Community Solar Program
- Electric vehicle charging stations
- Electric vehicle savings and incentives
- Electrical installation standards
- Gas installation standards
- Damage claims
Electrical and gas safety
Advanced meters
More information and resources
- Our reliability program
- Natural gas system rebuild
- Service regulations applicable to electric and gas service
- New Orleans City Council Summary of Utility Customer Complaint and Dispute Resolution Process
- The Power to Care - Donate through my monthly bill to help disadvantaged families
- Measure my carbon footprint