Entergy is always working to improve our customers’ billing experience. The Entergy bill’s user-friendly and colorful layout enables you to find all the important information on your bill. Charts and graphs give you the ability to track your energy usage. Definitions of line items have been added so that you can clearly understand the different parts of your bill.

Frequently asked questions

 

Details of new bill sections

  • 1. Header
    • Provides your jurisdiction website, physical address or location where electrical service is provided, and important Entergy phone numbers for customer service or to report Power Outages.
  • 2. Account summary
    • Includes your Name, Account Number, Invoice Number, Mail Date, QPC (Quick Payment Code) and Billing Cycle. The QPC number, when used with the account number, assures that your payment is posted to the correct utility account. Every Entergy customer account is aligned with one of 21 cycles so that they are billed on, or about, the same date each month.
  • 3. Amount due
    • This shows the amount of your bill and your due date. This area will also indicate any Past Due amounts on your account and provide verbiage if you are on programs like Level Billing or Auto Pay and information about payment arrangements.
  • 4. Energy usage and charges graph(s)
    • This graph shows your energy usage – each month represents your usage amount for the month. You can compare usage to the previous year or previous month(s) to determine if your current usage is in line with the previous periods. Or you can estimate what your future usage may be. Keep in mind the fluctuations you may see can be the results of weather changes affecting usage throughout the year, particularly in summer and winter months.
  • 5. Cost breakdown
    • This graphic is a breakdown of your charges that is color coded to align with your Current Charges section on the back page, with the dollar amount shown for each.
  • 6. Important messages
    • You may see items in this section that provide you with important information like ways you can save money on your bill.
  • 7. Ways to pay
    • Graphic that shows different ways you can pay your bill and any fees associated with them.
  • 8. Pay stub
    • This section of the bill is to be sent when paying your bill with a check and mailing to Entergy.

Details of New Bill Sections

  • 9. Meter reading
    • If you look at this section of your bill, you’ll see last month’s reading subtracted from this month’s reading to get the amount of kilowatt hours (kWh) you’ve used during the previous month. If your reading was estimated this information will be indicated on your bill.
  • 10. Account detail
    • Shows account activity since your last bill.
  • 11. Current charges
    • Shows all line items for your bill that are broken out into Electric Charges, Gas Charges, and Other Charges and Credits with the total amount due for each section.
  • 12. Terms and definitions
    • Brief description of some of the line items on the bill. To review the full list of definitions please see section below.

Terms and Definitions

  • Accumulated difference
    • The accumulated difference is the difference between your monthly Level Billing amount and what you would owe if you were not signed up for Level Billing. This amount must be paid in full if you cancel Level Billing or change providers.
  • Base rate adjustment rider
    • Adjustment to implement gradually the change in rates approved by the City Council in Docket UD-18-07.
  • City sales tax
    • Sales taxes mandated by city government.
  • Contract minimum
    • Contractual minimum base bill amount.
  • Customer charge
    • A monthly charge that covers a portion of the fixed costs required to provide electricity service that is not dependent on energy usage.
  • Deferred payment amount
    • Amounts associated with customer’s Deferred Payment Arrangement (DPA).
  • Electric base rate charge
    • Covers the cost of the system utilized to generate and deliver electric service to customers.
  • Energy efficiency EECR rider
    • Recovery of program costs for Energy Smart.
  • Facilities charge
    • Recovery of costs for facilities serving customer-specific requirements.
  • Federal mandated EAC rider
    • Costs to comply with federal air pollution regulations.
  • Formula rate plan
    • Covers changes in the cost of the system utilized to generate and deliver electric service to customers between base rate proceedings.
  • Fuel & purchased power cost
    • The cost of fuel needed to generate electricity and the cost of power purchased from other Companies.
  • Gas base rate charge
    • Covers the cost of the system utilized to deliver gas service to customers.
  • Green power option 100%
    • Voluntary customer election to support renewable energy resources.
  • Green power option 25%
    • Voluntary customer election to support renewable energy resources.
  • Green power option 50%
    • Voluntary customer election to support renewable energy resources.
  • Level billing calculation
    • The monthly amount is calculated by taking the past 12 months of your billing history and dividing it by 12. Each month, the oldest bill is removed from the average and the current month’s bill is added.
  • MISO recovery rider
    • Charges and credits associated with Entergy New Orleans' membership in MISO (Midcontinent Independent System Operator). MISO is a non-profit Regional Transmission Organization.
  • Monthly manual meter reading fee
    • Charge for costs associated with manual meter reading for customers electing to opt-out of advanced metering.
  • Net metering installation fee
    • An installation charge to cover the cost associated with initial testing of both the customer’s meter and interconnection, initial meter installation and any future meter testing in accordance with the New Orleans Net Energy Metering Rules.
  • Purchased gas cost
    • The cost of natural gas purchased for delivery to gas customers.
  • Purchased power cost recovery
    • Recovery/reduction of capacity costs associated with Power Purchase Agreements and Long-Term Service Agreements authorized by the City Council.
  • Rate minimum
    • Minimum Bill required under the rate schedule.
  • Rooftop solar credit
    • Monthly credit to compensate customer for Entergy New Orleans to install solar facilities for use in producing energy.
  • Storm securitization cost riders
    • Recovery of costs to rebuild infrastructure and equipment damaged by severe storms and weather events.
  • Storm securitization cost riders
    • True-up benefits and costs associated with the financing of storm restoration costs.
  • Storm securitization cost riders 2
    • Recovery of costs to rebuild infrastructure and equipment damaged by severe storms and weather events.
  • Storm securitization cost riders 2
    • True-up benefits and costs associated with the financing of storm restoration costs.
  • Street use franchise fee
    • A fee set by the City Council ordinance for the use of public rights-of-way, streets, land, and water-ways for placement of transmission and distribution.