Customer Services
Sign up for "My Account Online"
To view or pay your bill
online, update your account information, choose billing and payment options
and view your billing and payment history.
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Online
form
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Apply for New Service
To turn on or transfer residential service.
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Online
form
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Apartment Manager Enrollment Form
For apartment managers to enroll
in the ASAP program.
What
is ASAP? |
Online
form
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Apartment Simplified Application Plan
For use only by enrolled
apartment managers.
|
Online
form
Print
out form (pdf)
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Builder Form
For registered builders to have electric service
turned on for new residential construction.
Click here for information about new
construction, including the Customer Installation Standards For Electric
Service Manual and information on requirements for connecting to electric
service for new and existing customers.
|
Online
form
Print
out form (pdf)
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Turn Off Service
To turn off residential service.
|
Online
form
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Security Lighting
Sign up for
security lighting.
|
Online
form
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The Power to Care
To pledge an amount on your monthly bill to help
low-income elderly or disabled families.
|
Online form
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Address Change
Log on to My Account Online to change the address
that we mail your bill to, your telephone number and/or your Email address.
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Sign
up for My Account Online.
If you have already signed up for My Account Online, click
here to log on.
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Payment Arrangements
You may request Payment Arrangements online by logging in to My Account
Online. Or call 1-800-368-3749 and one of our Customer Service Representatives
will be happy to assist you.
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Sign
up for My Account Online.
If you have already signed up for My Account Online, click
here to log on.
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Customer Care Centers
Stop by one of our two conveniently located Customer Care Centers, Mon-Fri,
8:30 a.m.-5:30 p.m.:
- ALGIERS OFFICE – 4600 Behrman Highway, Suite J, located in the River Commons
Shopping Center
- MID CITY OFFICE – 3400 Canal Street, located on the corner of Canal Street and
Jeff Davis Blvd.
Holidays
Entergy New Orleans observes the following holidays: New Year’s Day, Mardi
Gras Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day,
Christmas Eve, and Christmas Day.
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