Manage Your Bills
A few extra days can make the difference between good credit and bad. When
you need just a bit more time to pay your bill, there's help.
We understand that sometimes your paydays and bill due dates do not match up,
and you need a few extra days to pay your utility bill. We will work with you
on payment options that can help you fix things now, and keep them fixed in
the future.
Options for bill payment
CareFree 3 – This program provides a convenient way for customers to
manage their energy budget by combining Level Billing, Pick-A-Date and
Automatic Monthly Payments. Click
here to enroll.
Pick-A-Date – Through this program, customers may select the date on
which their electric bills will be due every month. This is especially helpful
for customers who receive income checks monthly, allowing them to coordinate
their finances better. Click here to enroll.
Level Billing – This option allows customers to pay roughly the same
amount for electric service every month, resulting in manageable bills
regardless of the season and usage. Under this program, bills are,
essentially, an average of 12 months of bills. Bills will vary every month,
but only slightly. Click here to enroll.
Automatic Monthly Payments – Customers who want to avoid mailing their
electric bill or carrying it to a pay station can use this option to have the
amount automatically deducted from their bank account each month. A statement,
not a bill, arrives in the customer’s mail each month. Click
here to enroll, or or use a mail-in
form.
Pay-By-Phone - Pay your bill over the phone by credit card, debit card
or checking account. The service is available 24 hours a day, 7 days a week. Click
here for more information.
Back-up measures to prevent disconnects
Bill Payment Extensions – Qualifying customers can have their due date
extended up to four days through Entergy’s Voice Response Unit (automated
answering system). Additional extensions are negotiated with one of our phone
agents or by entering into a Delayed Payment Agreement.
Courtesy Calls - Entergy attempts to contact every customer by phone
the day before they are scheduled to have their power cut off. While, in many
cases, the reminder results in quick payment of the bill in full, qualifying
customers are offered payment extension or delayed payment options.
Third-Party Notification – This is for customers who depend on the care
of others. Entergy New Orleans, if asked, will automatically send a copy of a
bill and/or disconnection notice to a third party.
Extended Absence Program - This is a series of options for customers
who are away from their homes for extended periods. Options include Draw
Draft, prepayment and forwarding bills to another address. Customers can
customize their billing and payment options to accommodate their individual
needs.
Special Cases - Life Support Identity Program This program assists
customers who are dependent upon life support systems. Special consideration
is given to these customers when normal disconnection of service would have
occurred and in restoration of service following a power outage.
Entergy New Orleans Customer Service Managers
-
Kerry Jones, District A and E
-
Amy Davis, District B
-
Preston Favorite, District C and E
-
Lynn Lee, District D
New Orleans Area Social Service and Energy Assistance Offices
City of New Orleans Department of Human Services (formerly City Welfare)
New
Orleans City Hall
Room 1w30
New Orleans, LA 70112
(504) 658-3310
Orleans Parish Council on Aging (COA)
2475 Canal Street (4th Floor)
New
Orleans, LA 70119
(504) 821-4121
Total Community Action (TCA)
1424 S. Jefferson
New Orleans, LA 70125
(504)
324-8609
Catholic Charities Archdiocese of New Orleans
1000 Howard Ave.
New
Orleans, LA 70113
(504) 523-3755
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