Residential Customers

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Register or Log in to myACCOUNT

• Pay, view or analyze your bill
• Update your account information
• Check work order or permit status
• Make payment arrangements
• Go PaperFREE
• Sign up for Level Billing or Pick A Date
• Select email reminders

Register Your Mobile Device

• Get power outage alerts and restoration updates
• Report a power outage
• See your balance and due date
• Receive a quick, last-minute payment extension, if you are eligible
• Check work order or permit status

New Customer / Moving?

• Start, stop or move service (for Residential and Small Business customers)

Payments and Billing

• Pay your bill or choose a billing option
• Get help paying your bill
• View energy price information
• View deposit requirements
• How to read your meter
• Relief for service members called to active duty

Save Money on Your Bill

• See energy costs for your house
• See energy costs for a single appliance
• Get tips on how you can make your home more energy efficient
• Learn more about energy efficiency programs
• Learn what appliances use the most electricity
• View energy efficiency programs and tax credits
• More tools & tips

Outage and Restoration Information

• View outages
• Storm Center

Products and Services

• Sign up for security lighting
• Net metering
• Tree trimming
• Builder Services and Standards
• Damage claims

Safety

• Electrical and gas safety - emergencies, indoor and outdoor projects, case studies
• Electrical Safety World - safety for kids, parents and teachers

More Information and Resources

• Customer newsletter
• Solar Panels
• The Power to Care - pledge an amount on your monthly bill to help low-income elderly or disabled families
• Explore our "Just for Kids" site
• Measure your carbon footprint
• Natural gas system rebuild
• Service regulations applicable to electric and gas service by Entergy New Orleans, Inc.
• Service regulations applicable to Entergy Louisiana, LLC electric customers in Algiers (15th Ward of the City of New Orleans) - (link to Entergy Louisiana's website)
• New Orleans City Council Summary of Utility Customer Complaint and Dispute Resolution Process