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Solar Panels

Common Myths/Questions to ask Installers

Common Myths

Myth #1: Customers will no longer receive an Entergy bill.
Fact: Customer will still receive at least a minimum bill.

Myth #2: Customers will receive a check from Entergy.
Fact: Excess solar power production is credited to a customer’s bill.

Myth #3: Customers will have power from solar panels during power outages.
Fact: Only solar panels with battery back-up will provide power during power outages.

Myth #4: I can connect solar in any part of the city.
Fact: Solar net metering installations are NOT allowed in the CBD or French Quarter safety and reliability reasons as per Council resolution. Area bounded by Iberville St., N. Rampart St., Esplanade Ave., and the Mississippi River also requires approval of the Vieux Carré commission.

Questions to ask Installers

Before you decide on a solar installer, make sure that you ask plenty of questions about their experience and qualifications. Possible questions to ask include:

  1. Do you have liability and workers’ compensation insurance, including roofing/solar designation?
  2. Are you licensed by the state for solar and wind energy system installation? Can I see those license numbers?
  3. Can you provide five local references?
  4. Do you subcontract any or all of the installation? To whom? What are their qualifications?
  5. How long have you been installing solar?
  6. What training and certifications have you received?
  7. Are you aware of necessary permits required by the local government and my electric service provider and will you ensure that permit process is followed appropriately?
  8. Will the solar panel installation impact my homeowner’s insurance policy?
  9. How does your installation protect my roof from leaks? 
  10. Do you offer a labor warranty? What are the manufacturer’s warranties?
  11. If I have an issue with my solar panel system in the future, will you be available for any necessary maintenance?
  12. Are you part of any solar organizations? 

Legal Disclaimer: Entergy does not sell, lease, install or maintain solar panels. Any decision to install solar panels is a personal one and should be based on each consumer’s individual facts and circumstances and the specifics of the solar panel transaction. No statement herein is intended to endorse or denounce the use of solar energy or any person or company in the business of selling, leasing, installing or maintaining solar panels.

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