DEPARTMENT OF ENERGY SMART GRID INVESTMENT GRANT AWARDED

Non-Discrimination in Programs and Services

Entergy Services, Inc., on behalf of the Entergy Utility Operating Companies, is a recipient of federal funding to support its smart grid transmission phasor measuring unit program. Entergy Services is committed to administering these programs for the benefit of the customers and ratepayers of the Entergy Utility Operating Companies consistent with their non-discrimination policies and the requirements of federal and state civil rights regulations.

Any customer who wishes to register a complaint that Entergy Services, Inc. is not administering this program in compliance with non-discrimination policies or applicable law may file such a complaint with Entergy Services, Inc. by contacting Entergy’s ETHICS Hotline at 1-888-257-ETHIC (1-888-257-3844).

Additionally, customers who wish to submit a written complaint to the US Department of Energy may do so within 180 days of the date of the alleged discrimination by mailing same to the following address:

U.S. Department of Energy
1000 Independence Ave. SW
Washington, D.C. 2585
Toll Free: 1-800-dial-DOE (1-800-342-5363)
Switchboard: (202) 586-5000
Fax: (202)586-4403
Federal Information Relay Service (FIRS)
1-800-877-8339 TTY/Voice
www.energy.gov